Repairs we accept
We work on Sub-Zero refrigeration and nothing else — no cooking or laundry equipment, and no heating, air conditioning or ductwork. Anything outside the list below we will say so plainly rather than learn on your appliance.
- Ice machines that will not harvest, and ice makers that have stopped Thin cubes, a mould that will not release, a fill valve passing less than the control believes, or a unit that has quietly stopped making ice at all.
- Built-in refrigerators and freezers A cabinet that will not hold temperature, a compressor that never cycles off, frost where there should be none, or a door that no longer sits flush in its opening.
- Integrated refrigerator and freezer columns Panelled columns sit flush with the cabinetry, which makes access, alignment and airflow a different job from a standard built-in.
- Undercounter units that cool in winter and fail in August Small cabinets in hot locations — under an island, in a butler's pantry, or out on a lanai where the summer air is working against them.
- Wine storage cabinets and wine columns A wine cabinet is judged on stability rather than cold, and the faults that matter are the ones that let a zone drift a few degrees at a time.
- Sealed systems, compressors and refrigerant faults Refrigerant faults are the expensive end of the trade, which is exactly why they should be measured and proved before anybody quotes for them.
Flat diagnostic fee, credited toward the repair when you approve the work. A written estimate is presented before any part is ordered or any repair begins.
What we do not take
One trade, one temperature. Everything on the list above is a cabinet that has to stay cold, and that is the whole of the shop's work. We do not repair cooking or laundry equipment of any make, and we do not repair, install or quote for heating, air conditioning or ductwork — no furnaces, no heat pumps, no air handlers, no mini-splits, no whole-house systems. That is a separate trade under a separate licence and it has never been ours.
The one place the two meet is the room itself: a condenser sheds its heat into the kitchen it stands in, so a kitchen running hot will make a sound cabinet look faulty. We will say so in the written estimate, name it as a job for an air-conditioning contractor, and leave it there. The questions page answers this one again in full, and the districts we travel to are listed the same way: refrigeration, everywhere on the map.
Which repair page is mine?
How do I know which of these pages is my appliance?
By where it sits and what it does. A cabinet flush with the run behind a matched panel is a column. A unit under a worktop or in an island is undercounter. A glass door and two zones is wine storage. Anything else full height is a built-in, and the sealed system runs through all of them.
Do you take heating or air-conditioning work?
No. This shop repairs cold cabinets — Sub-Zero built-in and integrated refrigeration, undercounter units, wine storage and ice machines. Furnaces, heat pumps, air handlers, ducts and whole-house air conditioning are a separate trade under a separate licence, and we have never taken that work. Nor do we take cooking or laundry equipment of any make.
What if the fault crosses two of these pages?
It often does, and it changes nothing about the visit. One diagnostic of $80 covers the appliance, wherever the fault turns out to live, and the written estimate names every part it needs. A second appliance on the same visit is a second diagnostic.
What does each of these repairs cost?
Four spans that between them cover most of the list above, from a seal to the sealed system. The whole book, with the repair-or-replace comparison, is on the charges page.
$80 Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work.
| The work | Usual completed repair |
|---|---|
| Door gasket or seal replacement | $240–$640 |
| Defrost heater, thermostat or sensor | $250–$600 |
| Compressor or sealed-system repair | $920–$2,420 |
| Ice maker, water valve or supply line | $230–$670 |
| Diagnostic visit | $80, credited to the repair |
A span is what an honest shop can publish before it has seen the cabinet. Parts and labour are itemised on a written estimate, the estimate is presented before anything is ordered, and the $80 figure comes off the invoice once you approve the work. Where the fault turns out to sit outside these bands, you are told before, not after.