Book a visit
Calls are answered by someone who does the work. Tell us the symptom in your own words and we will tell you whether it is ours to take on.
Monday – Friday, 8:00 am – 6:00 pm · Saturday, 9:00 am – 4:00 pm. Closed Sunday. Calls placed after hours are returned the next business morning.
Call the shop Book online What a visit costs
Booking opens our scheduling application in a new tab. There is no form on this site and no published email address; the telephone and that page are the two ways to reach us.
Have this ready
- The model and serial number from the data plate, if you can reach it. On a built-in unit it is usually inside the cabinet at the top left.
- What the appliance is doing, in plain terms, and when it started doing it.
- Whether anything was fitted, moved or worked on shortly beforehand.
- Your address and the district, so we can plan the day sensibly.
We travel to St. Augustine, St. Augustine Beach, Anastasia Island, Vilano Beach, Palencia, World Golf Village, Ponte Vedra Beach, Nocatee, St. Johns, Fruit Cove. Flat diagnostic fee, credited toward the repair when you approve the work.
Questions we are asked
Which appliances do you take work on?
Sub-Zero refrigeration only: built-in and integrated columns, undercounter drawers and refrigerators, wine storage units, and ice machines. We do not take work on other manufacturers, we do not take work on cooking or laundry equipment of any make, and we do not take heating, air conditioning or ductwork of any kind. That last one is a separate trade with a separate licence, and it is not ours.
Do you do heating, air conditioning or ductwork?
No, and we never have. Old City Cold Storage Co. is a refrigeration shop: Sub-Zero built-in and integrated cabinets, undercounter units, wine storage and ice machines, and nothing else. Furnaces, heat pumps, air handlers, mini-splits, ducts and whole-house air conditioning are a different trade under a different licence, and we do not take that work in World Golf Village, St. Augustine or anywhere else on our map. Where the heat of a kitchen is part of why a condenser is labouring, we will write that down in the estimate and tell you to call an air-conditioning contractor. We will not quote for it.
Are you allowed to work on the sealed refrigerant system?
Yes. Sealed-system work requires EPA Section 608 certification to handle refrigerant lawfully, and our technicians hold it. That covers recovery, evacuation and charging on compressor, condenser and evaporator faults.
When can I reach the shop?
Monday to Friday, 8:00 am to 6:00 pm, and Saturday, 9:00 am to 4:00 pm. We are closed Sunday. A call placed after hours is returned the next business morning; we do not advertise a round-the-clock or emergency line, because we do not run one.